Privacy Policy
Last updated: May 2026
Eagle Flight Simulator Club ("Eagle FSC," "we," "us," or "our") operates the website at https://eagleflightsimclub.com and provides flight simulator rental services from our location in Ronkonkoma, New York. This Privacy Policy explains what information we collect when you visit our website, contact us, book a session, or sign up for a membership, and how we use and protect that information.
Who we are
Eagle Flight Simulator Club
3279 Veterans Memorial Hwy, Suite D-1
Ronkonkoma, NY 11779
Phone: (631) 512-0899
Website: https://eagleflightsimclub.com
If you have any questions about this policy or about how we handle your personal information, you can reach us at the phone number above or through our contact page.
What information we collect
Information you provide directly
We collect personal information when you choose to give it to us — for example, when you:
- Submit our contact form (typically: name, email address, phone number, and the contents of your message)
- Request or book a simulator session through our online scheduler (typically: name, email, phone, and the date/time of your requested slot)
- Sign up for Premium Membership or pay for a session (billing name, billing address, and payment information)
- Call us, email us, or speak with us in person at our facility
- Sign in-person waivers, liability releases, or session check-in paperwork at our location
Payment information
Eagle FSC does not store full credit card numbers on our website or our servers. Online payments and recurring membership billing are processed by a third-party payment processor (such as Stripe or our merchant services provider), which handles your card details directly under PCI-DSS standards. We receive only the information necessary to confirm your payment — typically your name, the last four digits of the card, and the transaction status.
Information collected automatically
Like most websites, we automatically collect certain technical information when you visit. This may include your IP address, browser type and version, operating system, the pages you view on our site, the date and time of your visit, and the referring website. We use this information to keep the site running, diagnose problems, prevent abuse, and understand how visitors use our pages.
Cookies and similar technologies
Our website uses cookies — small text files stored on your device — for the following purposes:
- Essential cookies: required for core functionality such as the booking scheduler and contact form (for example, to remember your selections during a session and to verify form submissions).
- Preference cookies: remember choices you make (for example, your last-viewed booking date) so the site behaves consistently between visits.
- Analytics cookies: if and when we enable a service such as Google Analytics, these help us understand which pages are most useful and how visitors find the site. Analytics data is aggregated and not used to identify you personally.
- WordPress cookies: if you log in as a site administrator or editor, WordPress sets cookies to keep you signed in and remember your screen preferences. These do not apply to ordinary visitors who simply browse the site.
You can control or delete cookies through your browser settings. Disabling cookies may prevent some features — particularly the booking widget — from working correctly.
Embedded content from other websites
Pages on this site may include embedded content from third parties — for example, video clips, social media follow buttons, map embeds, or our online booking widget. Embedded content from other websites behaves the same way as if you visited those websites directly. These third parties may collect data about you, set their own cookies, and track your interaction with the embedded content according to their own privacy policies.
How we use your information
We use the information we collect to:
- Respond to your inquiries and contact form messages
- Schedule, confirm, modify, and cancel simulator sessions
- Process payments and manage Premium Membership subscriptions
- Send you booking confirmations, reminders, and operational notices about your sessions
- Send occasional emails about events, member nights, and club updates (you can opt out at any time)
- Operate, maintain, and improve our website and services
- Comply with legal obligations and protect the safety of our staff, members, and equipment
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Who we share your data with
We share information only with service providers who help us operate the club, and only as needed for them to perform their work for us. This includes:
- Our website host and email provider
- Our payment processor and merchant services provider
- Our online booking and scheduling platform
- Email and SMS providers used to send booking confirmations and reminders
- Professional advisors (such as accountants or legal counsel) when required
- Government authorities, where we are legally required to disclose information
How long we keep your data
We retain personal information only as long as we need it for the purposes described above, or as required by law:
- Contact form messages: typically retained for up to 24 months so we can follow up on prior conversations.
- Booking and session records: retained for the life of your relationship with the club, plus a reasonable period afterward for accounting and dispute resolution.
- Membership records and payment receipts: retained as required by tax, accounting, and consumer-protection laws (generally up to 7 years).
- Website server logs: retained for a short period (typically 30–90 days) for security and troubleshooting.
Your rights
You can ask us to:
- Confirm what personal information we hold about you
- Provide a copy of that information
- Correct inaccurate or incomplete information
- Delete information we no longer need to keep (subject to legal exceptions, such as records we must retain for tax purposes)
- Stop sending you marketing emails (every marketing email also includes an unsubscribe link)
To exercise any of these rights, contact us using the information at the top of this page. We may need to verify your identity before acting on a request.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children online. Minors are welcome to fly the simulator at our facility under the supervision of a parent or guardian, who handles all booking and paperwork on their behalf.
Security
We use reasonable technical and organizational measures — including HTTPS encryption on our website and PCI-compliant payment processing — to protect personal information against loss, misuse, and unauthorized access. No system can be guaranteed completely secure, but we work to maintain industry-standard protections.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify members by email. We encourage you to review this page periodically.
Contact us
Questions, requests, or concerns about your privacy? Reach us at:
Eagle Flight Simulator Club
3279 Veterans Memorial Hwy, Suite D-1
Ronkonkoma, NY 11779
(631) 512-0899
Send us a message